Episode 2: The Customer Experience on Transit

We had an engaging interview with Customer Experience guru Aaron Weinstein for this episode. Aaron and I discuss the evolution of CX in transit, the customer journey, how transit agencies can incorporate CX into all their operations and even their budgets. Join us for this engaging episode. And learn more about Aaron's consulting work at Transit CX.

As Aaron writes in the excerpt below on his web site, CX is the sum total of the experiences customers have at every stage of their journey.

The goal is to minimize pain points at each stage, maximize smooth, uneventful experiences, and find opportunities for occasional surprise and delight. (Source: Transit CX, Aaron Weinstein)

Listen here.

What's your customer experience on transit? Good, bad, hopeful, fun? We'd love to hear from you. Drop us a note in the comments or at hello@transportopia.org.